On March 12, 2013, the European Parliament has voted to support the new legislation on online dispute resolution proposed by the European Commission in late 2011.The Council of the European Union is expected to pass the proposals for a regulation on online dispute resolution and a directive on alternative dispute resolution in mid 2013. The member states will then have to implement said directive within two years by setting up or completing a network of extrajudicial conciliation bodies with blanket coverage for consumer disputes. Concurrently, the EU will establish an online portal for consumers to provide easily accessible information on how to initiate a low-cost conciliation process at the appropriate dispute resolution body. A recent German language article by Ralf Deutlmoser and Martin Engel provides insights into the new European dispute resolution system and explains a practical example for the future handling of consumer disputes: MMR 2012, 433-438.